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FAQ

Order Status

Please allow 48 hours for your order to be processed. Our pieces are handmade with love and require 7 – 14 for production. If production time will exceed 14 days we will notify you via email with an approximate ship date. In the event we are out of stock on an item, we will notify you via email and give you the opportunity to cancel your order or wait for the item to be back in stock.

For rush orders please email customercare@samilynnjewelry.com and note rush in the comments of your order. There will be an additional charge to rush the item, we will notify you of the rush charge via email.

Order status update will be emailed to the address provided at check-out. Updates will include order confirmation, shipment confirmation and tracking details, as well as notification of any delays or requests for additional information.

For additional status update questions please email customercare@samilynnjewelry.com.

Order Cancellations

Regular orders may be canceled anytime prior to shipping. If you wish to cancel an order after shipping please refer to our Returns & Exchanges section for return instructions.

We regret that we are unable to refund shipping charges for items canceled once they have been shipped. For cancelled orders placed using our free shipping option, customer will be responsible for any shipping charges we incur to ship your package, if package has been shipped prior to notification of cancellation. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.

Special Orders and Custom Orders cannot be canceled once they have been placed into production.

Returns & Exchanges

We accept returns and will refund your money or issue an exchange as long as the original item is received by Samilynn Jewelry within 7 days of original date of delivery. Returns and exchanges are only accepted for unworn, unaltered items in original packaging.

Please email returns@samilynnjewelry.com for return requests. Please provide your Name, Address, Order Number and Reason for Return. Returns will only be accepted with a Return Authorization Number clearly labeled on the package. Approved returns will be credited for the purchase price of your item. We do not refund shipping charges, unless we have sent an item in error. We cannot accept returns for merchandise purchased anywhere other than SamilynnJewelry.com.

Return shipping and insurance is the responsibility of the customer. For returns on items that were shipped using our free shipping option, you will be credited the purchase price of the item less any shipping & insurance charges we incurred to ship your order. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.

Special Orders or Custom Items cannot be returned.

Repairs

If you experience the need for repair on any Samilynn Jewelry item please email customercare@samilynnjewelry.com. Please reference your Name, Address, Order Number and Repair Issue. You will be provided a Repair Authorization Number which must be clearly labeled on the package.

Samilynn Jewelry will repair at no charge any breakage caused by manufacturer defect within 120 days of receipt of purchase. Repairs needed after 120 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis.

Our Repairs Processing Center only accepts repairs for items purchased on Samilynnjewelry.com. Please refer to our Jewelry Care Instructions for tips on how to keep your pieces in tip-top condition.

Shipping

Our preferred methods of shipping are Fedex and UPS ground. All shipments are insured and require signature confirmation. Your order will be shipped once your transaction is approved. We ship Monday-Friday. Samilynn Jewelry cannot assume responsibility for UPS shipping delays. Our shipping rates are as followed:

Continental US
  • Orders over $200: Free
  • Orders $200 or less: $10
  • Orders $200 or less in Alaska & Hawaii: $15
  • 2nd Day Air: $30
  • Overnight Next Day Air: $50
International Orders
  • Vary by country
  • The consumer is responsible for any tax and duty fees on orders that must go through customs.
  • The value of your shipment is non-negotiable must directly reflect the cost of the jewelry.

Sales Tax

Samilynn jewelry charges Sales Tax for any orders shipped to an address in California. For tax rates please see www.boe.ca.gov.

Credit Cards

The following credit cards are accepted:

  • Visa
  • MasterCard
  • American Express

Your card will be charged at the time you place your order. You will be asked to provide your Credit Card Number, Expiration Date, Security Code and Billing Address. We are only able to ship to your Credit Card Billing Address at this time.

Jewelry Care

All of our jewelry is made with the highest quality natural materials but it is delicate. The use of hairsprays, lotions, colognes or perfumes can alter the natural state of the materials used. Excessive water and heat can also damage your delicate jewelry. We don’t recommend sleeping in, showering in, or exercising while wearing your jewels.

Jewelry should always be stored carefully. We recommend cleaning the beads by using mineral oil that has been wiped off with a soft cloth.

Additional note about stretchy bracelets

Our stretchy bracelets are strung on high quality jewelry elastic. Excessive water and heat can break down the elastic cord. Please do not pull on your beaded bracelets, gently roll them on and of your wrist. If one of your stretchy bracelets does break please follow the protocol in our repairs section.

Materials Used

Samilynn Jewelry is made from a variety of precious and semi-precious stones. Many of our pieces have tiny diamonds set into sterling silver. We often oxidize our silver to create a dark color. We use 14K yellow and rose gold as well as sterling silver plated in 14K gold and rose gold. Colors, textures and sizes may vary due to the nature of our materials.

Pricing

Prices are subject to change. Samilynn jewelry reserves the right to correct pricing errors.

Special Orders

Special Orders placed on Samilynnjewelry.com are non-returnable and non-exchangeable. Any item purchased using our Special Order option will be considered a final sale. Special orders cannot be canceled once they have been put into production.

Please contact customercare@samilynnjewelry.com with any questions.

Privacy Policy

Your privacy is important to us. By visiting our site you are accepting and consenting to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this site. Each time you use the Site, the current version of the Privacy Policy will apply. Any changes shall be effective immediately upon posting with the date of the most recent revisions appearing at the bottom of this page, so check back often.

Samilynn Jewelry recognizes the importance of protecting the privacy of personal and financial information. We have instituted strict policies and security measures to protect your information. Any information you provide for us is maintained on secure servers, with restricted access, and we make reasonable efforts to follow generally accepted industry standards to protect the personally identifiable information submitted to us. When you register online with Samilynn Jewelry you give us your consent to process and use your personal data in accordance with this online privacy policy. This Privacy Policy applies to all users of this website.

Mailing Lists

On our Site, you may have the option to join our email list and receive information about our products, services and offers. If you provide us with your email address when you register online you may automatically be added to our email list and receive marketing or promotional information. If you do not wish to receive such information, you may opt out by clicking on the unsubscribe link on the Site, or sending us an email at info@samilynnjewelry.com

Information Sharing Policy

Samilynn Jewelry does not share, sell, rent or disclose our clients’ names, addresses, email addresses or other personal information to any unaffiliated third party, unless (a) required in order to process your order, or (b) required by law, government request, process or court order based on our good faith belief that it is necessary to conform and comply with such request.

Links to Other Websites

This Site may contain links to other websites operated by other people or companies. Please be aware that we are not responsible for the privacy practices of other websites. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. This Policy addresses information collected through this Site only. We encourage you to read the privacy policies or statements of other websites that you visit.